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Return Policy
Please read our return terms carefully before placing an order.
This Return Policy governs the conditions under which products purchased from mynurtureindia.com, operated by MyNurture India (“we”, “us”, “our”), may be returned. By placing an order on our website, you agree to comply with the terms stated in this policy.
1. Nature of Products
MyNurture India sells plant-based protein powders and nutritional supplements which are consumable products. For health, hygiene, and safety reasons, we follow a strict return policy.
2. Eligibility for Returns
Returns are accepted only under the following circumstances:
- The product received is damaged, leaked, or tampered with at the time of delivery
- An incorrect product has been delivered
Returns will not be accepted for reasons such as:
- Change of mind
- Dislike of taste, smell, or texture
- Product not meeting personal expectations
- Delay in delivery
- Incorrect address provided by the customer
3. Return Request Timeline
All return requests must be initiated within 48 hours of receiving the product.
Requests raised after this period may not be considered.
4. Condition of Products for Return
To be eligible for a return:
- The product must be unused and unopened
- The original packaging, seal, and labels must be intact
- The product must be in its original condition as received
Products that show signs of usage, damage after delivery, or tampering will not be accepted.
5. Return Request Process
To initiate a return, customers must contact our support team with:
- Order ID
- Reason for return
- Clear images or videos of the product showing the issue
Requests without sufficient evidence may be rejected.
6. Return Verification and Approval
All return requests are subject to verification by our quality control team.
We reserve the right to approve or reject return requests based on the verification outcome.
7. Return Pickup or Self-Shipping
If a return is approved, we may:
- Arrange a return pickup through our courier partner, or
- Request the customer to self-ship the product to our return address
Return shipping instructions will be shared after approval.
8. Return Shipping Charges
If the return is due to our error (damaged or incorrect product), return shipping charges will be borne by MyNurture India.
If the return is requested for any other approved reason, shipping charges may be borne by the customer.
9. Replacement or Refund
Once the returned product is received and inspected:
- A replacement product may be shipped, or
- A refund may be processed as per our Refund Policy
The resolution method will be determined at our discretion.
10. Non-Returnable Items
The following items are not eligible for return:
- Opened or used products
- Products with broken seals
- Products purchased during clearance or special sales
11. Abuse of Return Policy
We reserve the right to refuse future returns from customers who misuse or abuse the return policy.
12. Legal Compliance
This Return Policy is drafted in compliance with applicable Indian consumer protection laws.
13. Policy Updates
MyNurture India reserves the right to modify or update this Return Policy at any time without prior notice.
Any changes will be effective immediately upon posting on this page.
14. Contact Information
For return-related queries, please contact us:
Website: mynurtureindia.com
Email: support@mynurtureindia.com
Phone: [Insert Contact Number]
By purchasing from mynurtureindia.com, you acknowledge that you have read, understood, and agreed to this Return Policy.