Refund Policy
Last Updated: [20Jan2026]
This Refund Policy outlines the terms and conditions related to refunds for products purchased from mynurtureindia.com, operated by MyNurture India (“we”, “us”, “our”). By placing an order on our website, you agree to the terms described in this policy.
1. Nature of Products
MyNurture India sells plant-based protein powders and nutritional supplements that are consumable products. Due to health, hygiene, and safety reasons, we follow strict refund and return guidelines.
2. Eligibility for Refunds
Refunds are applicable only under the following conditions:
- The product received is damaged or leaked at the time of delivery
- The wrong product has been delivered
- The product is missing from the order
Refund requests will not be accepted for reasons such as:
- Change of mind
- Dislike of taste or texture
- Personal preference
- Delay in delivery beyond estimated time
- Incorrect address provided by the customer
3. Non-Refundable Items
The following items are strictly non-refundable:
- Opened or used products
- Products with tampered seals
- Products purchased during clearance or special sale (unless damaged)
4. Refund Request Timeline
Refund requests must be raised within 48 hours of delivery of the product.
Requests submitted after this period may not be accepted.
5. Refund Request Process
To initiate a refund request, customers must contact our support team with:
- Order ID
- Reason for refund
- Clear images or videos showing the issue
Refund requests without proper documentation may be rejected.
6. Verification and Approval
All refund requests are subject to verification by our quality assurance team.
We reserve the right to approve or reject refund requests based on verification results.
7. Refund Method
Approved refunds will be processed using the original payment method used at the time of purchase.
Refunds may take 7 to 10 business days to reflect in the customer’s account, depending on the payment gateway or bank processing timelines.
8. Partial Refunds
In certain cases, partial refunds may be issued at our discretion, such as:
- Partial damage to an order
- Missing items from a multi-product order
9. Shipping Charges
Shipping charges are non-refundable once the order has been shipped, unless the refund is due to an error on our part.
10. Cancellation of Orders
Orders can be cancelled only before they are shipped.
Once the order has been dispatched, cancellation requests will not be accepted.
11. Fraudulent or Abusive Requests
We reserve the right to refuse refunds for customers who abuse the refund policy or engage in fraudulent activities.
12. Legal Compliance
This Refund Policy is in accordance with applicable Indian consumer protection laws.
13. Policy Updates
MyNurture India reserves the right to modify or update this Refund Policy at any time without prior notice.
Changes will be effective immediately upon posting on this page.
14. Contact Information
For refund-related queries, please contact us:
Website: mynurtureindia.com
Email: support@mynurtureindia.com
Phone: [Insert Contact Number]
By purchasing from mynurtureindia.com, you acknowledge that you have read, understood, and agreed to this Refund Policy.